Refund policy

Return policy

Your confidence in what you buy matters as much as what is inside it. Here is how returns work at Lunaume.

Something wrong with your order?

If a product arrives damaged, defective or incorrect, let us know within 7 days at lunaume@lunaume.com. Include your order number and a photo of the issue. We will send a replacement or issue a full refund, whichever you prefer.

Changed your mind?

You have 14 days from delivery to return any order, no reason needed. This is your right under EU consumer law and we respect it fully.

To start a return, email us at lunaume@lunaume.com with your order number. We will provide return instructions and the shipping address. Products must be unopened, unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

Once we receive your return, we will inspect it and refund your original payment method within 10 business days.

Opened or partially used products cannot be returned, as food supplement regulations require this for hygiene and safety.

Exchanges

We do not offer direct exchanges. If you would like a different product, return the original for a refund and place a new order.

Subscriptions

There is no lock-in. Pause, skip or cancel your subscription at any time through your account, or email us and we will take care of it. Cancellations take effect before your next billing cycle. Shipments already processed cannot be cancelled but can be returned under the standard return terms above.

Gift orders

If you received a Lunaume ritual as a gift and would like to return it, contact us at lunaume@lunaume.com with any order details you have and we will help.

When to expect your refund

Refunds are processed within 10 business days of receiving your return. Your bank may take a few additional days after that. All refunds are issued to the original payment method. If more than 15 business days have passed since we approved your return, contact us at lunaume@lunaume.com and we will follow up.

Anything else?

We are a small team and we read every message. Reach us at lunaume@lunaume.com.